If you still have a question or would like to speak to someone over the phone please call us on 01423 734796 or alternatively email us at firstname.lastname@example.org.
At the top of the page, on the right side of the Baxter logs logo, click on create an account and you will be taken to the account details page where you will be asked for a few details including your name and address. Once you have filled out the form click continue at the bottom right hand side of the page and you the have an account.
Firstly you will need to create an account - see above for how to do this. Once you have created an account, go to the product you would like to write a review for and then scroll to the bottom of the product information. Click where it says review in the middle of the page and this will take you to the review page. When you are on the review page scroll to the bottom of the reviews (the amount of scrolling required will vary depending on the number of reviews the product has) and then click on write a review on he right hand side. Write your review and click continue when you have finished.
Do your bit for the environment. Burning logs does produce carbon dioxide however, if a tree is planted in the place of the one used to source your logs the process becomes carbon neutral.
This is a difficult one because it depends upon the size of the logs. Our logs are approximately 9 inches, are sold by loose volume and a single pick up load is the equivalent of two dumpy or builder's bags.
On average we process our logs to 9 inches long as we specialise in catering for log stoves or open fires. If you require a specific log size please call us and we will sort some out for you.
This depends entirely on the desired heat and the frequency of use, however we can vouch that all our logs are fully seasoned hardwood and therefore will provide a greater heat output.
Yes, all our logs are are seasoned for 12-18 months and have a moisture content of around 15% to 25%.
Burning seasoned hardwood has many benefits over softwoods. Firstly Hardwood burns longer than softwood due to hardwoods having a tighter grain. Secondly seasoned hardwood doesn’t spit, so it is better suited for open fires.
We use a mixture of the hardwoods, such as Beech, Ash, Oak, Silver Birch and Sycamore.
Yes, all our wood is sourced from within the UK. Suport our economy and buy British.
Yes, we will not sell you logs that contain more than an average of around 25% moisture content.
We deliver our logs in three quantities; a single, double or triple pick-up load. Our loads are delivered loose in the back of a pick-up or trailer. The logs can be tipped or dropped off as near to where you require them as possible.
If you would like us to also move your logs to your store or stack them we can do this for an additional charge. If you require us to move or stack your logs, please inform us when you place your order.
We will always try to deliver your logs when you would like them to be delivered. Most deliveries will be within one to three days, we are open seven days a week. During busy periods it can take us slightly longer to deliver.
We will contact you prior to your delivery and never arrive without notice.
To be sure that you will receive your logs at a time of your convenience call us at least one week before you are likely to run out. However, we are aware that we can all leave things to the last minute so we will do our best to get your logs delivered before you run out.
This is dependent on the size of your stove or fire and how many logs you burn. If you call us we can give you a rough guide to what quantity of logs you are likely to need.
We do recommend that your store your logs in a log store whether it be one we have made for you or one you have purchased elsewhere.
If you do not have a log store an ideal place is where they will be sheltered from the weather and where there is good ventilation.
All our hardwood logs are air dried to an average moisture content of around 15% to 25%.
Due to the nature of real wood fuels (logs and firewood) they can contain water. Log suppliers in the UK are not permitted to sell logs based on weight. Logs and firewood are usually sold by volume. All packaging volumes used by Baxter logs are based on a loose volume equivalent measures.
Beware of other sellers are offering logs by weight – you could end up paying for a lot of water!
Yes, the price you are quoted depending on your location includes delivered price.
We deliver 7 days a week, Saturday being one of our busiest days.
We always do our best to deliver your logs when it is best for you, however at busy times this may not be possible. We always call you to arrange a delivery time and before we set off with your logs.
We deliver to Harrogate, Leeds and surrounding areas for more information on delivery go to our delivery page.
If you have already paid us for your logs then we are happy to deliver your logs if you are not at home.
In the seasoning process your logs are dried from the inside out. So a little rain on the outside of your logs will make virtually no difference to the moisture content of the logs. If your logs are continually exposed or immersed in water your logs moisture content will increase over time. Seasoned logs should always be stored where they are sheltered and in a well ventilated area. A log store is ideal for this purpose.
On average unseasoned logs will take 6-12 months for them to be classed as seasoned logs. The key to seasoning wet logs is to season them in a sheltered and well ventilated storage facility. Wet logs will not dry out in contained and poor ventilated spaces such as garages or cellars. A logs store is the ideal place to season logs.
Unseasoned logs do not burn up to a sufficient temperature in order to burn the sap within the log due to their higher moisture content. As the sap within the log is not burned it can build up on the inside of your appliance and chimney as a tar condensate.
Chimney sweepers recommend that those with wood burning or solid fuel stoves should have their chimneys swept once a year to extend the life of your chimney liner.
In Yorkshire we recommend Pete the Sweep.
Yes, we are open all year round.
We are open 7 days a week 9am - 6pm. There is always someone to serve you but you can call us to make sure.
We do currently deliver to several places outside our delivery radius please see out delivery page for more information, alternatively call us. You may have to wait longer for your delivery and we do charge extra.
Yes, we are open 7 days a week 9am-6pm. Logs are available to collect in various quantities from out storage facility during our opening times.