FAQs

If you still have a question or would like to speak to someone over the phone please call us on 01423 734796 or alternatively email us at sales@baxterlogs.co.uk.

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Why Burn Logs?

Do your bit for the environment. Burning logs does produce carbon dioxide however, if a tree is planted in the place of the one used to source your logs the process becomes carbon neutral. No other heating method is comparable to snuggling up in a blanket next to a log fire in winter with a warm drink. 

What size are the logs?

On average we process our logs to 9 inches long as we specialise in catering for log stoves or open fires. If you require a specific log size please call us and we will sort some out for you.

How long will our logs last?

This depends entirely on the desired heat and the frequency of use, however we can vouch that all our logs are fully seasoned hardwood and therefore will provide a greater heat output.

Are Baxter logs ready to be burnt?

Yes, all our logs are are seasoned for 12-18 months and have a moisture content of around 15% to 25%.

Should you burn hardwood or softwood?

Burning seasoned hardwood has many benefits over softwoods. Firstly Hardwood burns longer than softwood due to hardwoods having a tighter grain. Secondly seasoned hardwood does not spit, so it is better suited for open fires.

What type of woods do we use?

We use a mixture of the hardwoods, such as Beech, Ash, Oak, Silver Birch and Sycamore.

Is the wood sourced from the UK?

Yes, all our wood is sourced from within the UK and mostly from yorkshire.

Suport our economy and buy British !

What is the moisture content of your logs?

All our hardwood logs are air dried to an average moisture content of around 15% to 25%.

What does a cubic metre weigh?

Log suppliers in the UK are not permitted to sell logs based on weight due to the inconsistencies it would create with different hardwood species varying in weight due to the tightness of there grain.

Due to the nature of real wood fuels (logs and firewood) they can also contain water.

Our seasoned logs have a moisture content of 15-25% therefore a bag nearer to 15 % would weigh less than a bag nearer to 25%, Although we do aim for all our logs to be under 20%. 

Beware if other sellers are offering logs by weight - you could end up paying for a lot of water!

Logs and firewood are usually sold by volume.

All packaging volumes used by Baxter logs are based on a loose volume equivalent measures.

Beware if other sellers are offering logs by weight - you could end up paying for a lot of water!

How will your logs be delivered?

Our loads are delivered loose from a cubic metre bag in either a  pick-up truck or trailer.

The logs can be tipped as near to your store/ desired location as our vehicle/trailer can get.

If you would like us to also move your logs to your store or stack them we can do this for an additional charge. If you require us to move or stack your logs, please inform us when you place your order.

How long after ordering my logs will they be delivered?

We will always try to deliver your logs when you would like them to be delivered. Most deliveries will be within one to three days, we are open seven days a week for deliveries.

During busy periods it can take us slightly longer to deliver hen we get fully booked usually nearer to Christmas time.

We will always contact you prior to your delivery and never arrive without notice.

When should I order my next load of logs?

The best time to order your logs in the summer months. The weather is hopefully warm and sunny and we find it is often more pleasant to stack wood in sun than it is to stack wood in snow or rain when you cant feel your fingers or toes. Although sitting by the fire to warm up after stacking in winter is a brilliant reward for your efforts. 

To be sure that you will receive your logs at a time of your convenience call us at least one week before you are likely to run out.  However, we are aware that we can all leave things to the last minute so we will do our best to get your logs delivered before you run out.

How many loads of logs will I need to order?

This is dependent on the size of your stove or fire and how many logs you burn. If you call us we can give you a rough guide to what quantity of logs you are likely to need.

How should I store my firewood?

We do recommend that your store your logs in a log store either inside or outside.

Whether it be one we have made for you or one you have purchased elsewhere.

The ideal log store has three sides and a weatherproof roof with air gaps in the floor and sides to aid ventilation. 

If you do not have a log store an ideal place is where they will be sheltered from the weather and where there is good ventilation .

Upon delivery we would be more than happy to have a quick look and make a suggestion of the best place. 

Does the price include delivery?

Yes, the price you are quoted depending on your location includes delivered price. 

Free delivery for cubic metre loads up to 10 miles radius. 

Do you deliver Saturdays?

We deliver 7 days a week, Saturday being one of our busiest days.

Can I specify a delivery time?

We always do our best to deliver your logs when it is best for you, however at busy times this may not be possible. We always call you to arrange a delivery time and before we set off with your logs.

Do you deliver to my Address?

We deliver to Harrogate, Leeds and surrounding areas for more information on delivery go to our delivery page.

Do I have to be home when the delivery is made?

If you have pre-paid for your logs and informed us of a delivery location on your property then we are happy to deliver if you are not at home.

What happens if my seasoned logs get rained on?

In the seasoning process your logs are dried from the inside out. So a little rain on the outside of your logs will make virtually no difference to the moisture content of the logs. If your logs are continually exposed or immersed in water your logs moisture content will increase. Seasoned logs should always be stored where they are sheltered and in a well ventilated area. A log store is ideal for this purpose.

How long does it take to air dry unseasoned logs?

On average unseasoned logs will take 6-18 months for them to be classed as seasoned logs. The key to seasoning wet logs is to season them in a sheltered and well ventilated storage facility. Wet logs will not dry out in contained and poor ventilated spaces such as garages or cellars. A logs store in the garden is the ideal place to season logs.

What happens if I burn unseasoned logs?

Unseasoned logs do not burn to a sufficient temperature in order to burn the sap within the log due to their higher moisture content. As the sap within the log is not burned it can build up on the inside of your appliance and chimney as a tar condensate.

How often should I have my chimney swept?

Chimney sweepers recommend that those with wood burning or solid fuel stoves should have their chimneys swept once a year to extend the life of your chimney liner.

Do you deliver all year?

Yes, we are open all year round.

What are your opening times?

Please see the bottom of the page for current opening times and the home page for any messages in relation to change of opening times. 

What if I am outside your delivery area?

We do currently deliver to several places outside our delivery radius please see out delivery page for more information, alternatively call us. You may have to wait longer for your delivery and we do charge extra.

Can I collect my logs instead of having them delivered?

Yes, Logs are available to collect in various quantities from out storage facility during our opening times.

Details

Baxter Logs

Glenview,

Harrogate Road, 

Huby, Leeds, 

LS17 0AQ

United Kingdom,

01423 734 796

Sales@baxterlogs.co.uk

Opening Times:

Collections:
Saturday:  10am - 6pm

Deliveries:

 7 days a week

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