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Delivery Only service - FREE Delivery within 10 Miles
FAQs
Frequently asked questions
Delivery
General
Firewood Storage
Firewood Questions
Payment
Ordering
Our Cubic metre loads are delivered loose tipped out of a cubic metre bag from
either a pick-up truck or attached trailer as seen below.
The logs can be tipped as near to your store/ desired location as our vehicle/trailer can get.
If you would like us to also move your logs to your store or stack them we can do this for an additional charge £30 per cubic metre (maximum one flight of stairs).
If you require us to move or stack your logs, please inform us when you place your order.
Barrow Bags are delivered in their bags with the use of trolley wheels.
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We always do our best to deliver your logs when it is best for you. We offer 2 hour time slots which start at 8am in the morning and finish at 6/8pm on an evening for example: 8-10am / 10-12noon / 12-2pm / 2-4pm / 4-6pm .
We recommend that you order your logs when you have at least a 1-2 week supply left to ensure we can deliver before you run out on a date & time convenient for you.
If you have pre-paid for your logs through the website, Over the phone or via a BACs payment and informed us of a delivery location on your property then we are happy to deliver if you are not at home.
However if it is your first order given the logs are delivered loose we do prefer that the customer be present to prevent the logs being tipped in the wrong place.
We will always try to deliver your logs when you would like them to be delivered. At Checkout you can select a first and second choice delivery date.
In the peak delivery season (October-Mid-March) most deliveries will be within one to Seven days. During busy periods (Christmas or cold weather spells) it can take us slightly longer to deliver.
In the off peak delivery season we tend to deliver once a week (Mid-March - September) usually Saturdays.
We will never arrive without first agreeing a delivery time, we will always contact you via phone or email prior to your delivery to arrange a time and date.
In Short no we do not offer any collection services.
We replaced the collection service by offering delivery of the smaller quantity Barrow bags of logs (https://www.baxterlogs.co.uk/product-page)instead.
As The logs are being delivered in their bags they will be protected from the weather so customers will not need to be present for their barrow bag deliveries, Although payment will be required upfront in this scenario.
We do however ask that you return them to us on our next delivery to reduce the impact of plastic waste in the world as we can reuse them.
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